Privacy Data Events: Identify & Report

Compliance microlearning guiding member‑data event recognition and reporting through conversational scenarios.

Role: Lead ID
Approach: Agile, UDL-aligned, data-informed
Audience: Member‑facing reps
Timeframe: 4 weeks

Privacy Data Events cover with large 'PRIVACY' title and security icons.

Context & Problem

Call monitoring surfaced confusion on what constitutes a privacy data event and the correct reporting path.

Solution

Short, chat‑based scenarios mirroring real member calls
Clear decision points with immediate feedback and policy links
Job aid for triggers and first‑response checklist

Results

Increased correct categorization of privacy events during QA
Faster escalation to the appropriate privacy team

Gallery

Learning objectives grid: define, triggers, reporting, prevention.

Chat‑style scenario depicting a member reporting another member’s statement.

Tools & Tech

Rise/Storyline, iconography pack, LMS reporting

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